Do you notice that most of the time, the receipt/invoice you received from the retail shop will have the similarly worded statement; "Goods sold are not returnable" or "No refund once sold".
Please remember that: As long as your goods is purchased for home use and not for business (to be resold), the above exclusion clause is VOID.
That means, as long as the good is defective, regardless of what is worded, you CAN get back all your money spent. You do not have to accept a repair on the good or an exchange. You CAN ask for a refund. AND you are LEGALLY right and entitled to!
And most of the time the merchant will refuse to return your money.
You can threaten the merchant with four words: SEE YOU IN COURT!
The court here refers to the Small Claims Tribunal Court. And goods which is worth RM25,000 and below can apply to this Court.
However, you don't have to tell them what court! All you have to pay is RM10 admin fee and the loser (the merchant) will have to refund you the money Plus the admin fee!
Here the contract:
Tribunal Tuntutan Pengguna Malaysia,
Tingkat 16, Putra Place, 100, Jln Putra, 50622 Kuala Lumpur.
Tel: 03-4049 2300 / 4042 4181
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